Cancellation By Customer

If, for any reason, you decide to cancel your confirmed booking, your credit card will be credited with the appropriate amount as per the cancellation policy applicable, with a time of approximately 28 days. Cancellation charges apply according to the table below. Note that all the below refers to working days only (Monday-Friday). Cancellation charges apply according to the table here below:

Time of Cancellation	Cancellation Fee
30 days before the date of the activity	5%
15-30 days before the date of the activity	20%
7-14 days before the date of the activity	35%
3-6 days before the date of the activity	50%
Less than 2 days before the date of the activity	100%

Please note:

• All the above refers to working days only (Monday-Friday), excluding public holiday
• Notice of cancellation will only be effective when it is received by E-mail sent to Mauritius Sight Seeing: info@mauritiussightseeing.com
• Reserved date or time for the activity = the specific date or time for which the customer is suppose to go on the activity/attractions/service according to the reservation made by him/her.
• These cancellation charges are calculated as a percentage of the total order amount for the activity the customer would like to cancel.
• The date of which we receive the customer’s written notification of cancellation is the date we will use in order to calculate the proper cancellation charge.
• No refunds are available once a tour, activity, attractions or service has commenced, or in respect of any package, spa treatment, meal or any other services already utilized.
• In case an activity is canceled due to bad weather conditions, we guarantee to all of our customers a Full Refund. However, if the activity operates, rain or shine, and the customers decides not to go, the customer will be charged for the last minute cancellation.
• In case of a “No Show” or in case a customer arriving late to an activity, the tour will leave on time and the client will be charged for a last minute cancellation.
• Entrance tickets to Museums, national parks, Mauritius Aquarium, Mauritius waterpark, Botanical garden, and tickets for special events, are non-refundable in all circumstances.
• Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total amount payable by the person/s for the canceled activity.
• If any member of your party is prevented from traveling, that person may transfer their place to someone else. In case the order was made on the name of the person who is prevented from traveling, you must inform Mauritius Sight Seeing as soon as possible about this change and provide a name of the other person who will use the activity (so we can change the order on his name).
• Refunds must be requested by sending an email to info@mauritiussightseeing.com to be eligible for consideration. Requests received by any other method including direct email to a staff member or online chat or phone conversation or text message or to the supplier cannot be considered or processed. Refund must be requested within 28 calendar days from the day of the cancellation.

Cancellation By Mauritius Sight Seeing

In the unlikely event of the cancellation of an activity, tour, excursion, attraction, package trip by Mauritius Sight Seeing, we will:

• Propose an equivalent trip and/or package to the client.
• If the client chooses to refuse that option, then Mauritius Sight Seeing shall provide 100% full money refund to the customer in the total amount paid by the customer to Mauritius Sight Seeing for the activity which has been canceled.

Note:

The only exception to the above would be cases of force majeure or as a result of unusual and unforeseeable circumstances beyond our control.

The above stated Cancellation close is applicable ONLY in case the activity has been canceled by Mauritius Sight Seeing taking into consideration of no amendment done from the client side on the original booking.

Refunds must be requested by sending an email to info@mauritiusattractions.com to be eligible for consideration. Requests received by any other method including direct email to a staff member or online chat or phone conversation or text message or to the supplier cannot be considered or processed. Refund must be requested within 28 calendar days from the day of the cancellation.

Cancellation Policy for Altered Activity Bookings, Dates, and Times

In the event that a client requests to change a confirmed activity, date, or time, and subsequently, the new activity/date/time slot is cancelled by either the supplier/Mauritius Sight Seeing or client for any reason, Mauritius Sight Seeing reserves the right to charge cancellation fees based on the original details of the booking.